A really helpful starter session, as someone who knew nothing about MECC prior to this, I now feel I have the knowledge and tools to make a difference!
Great introduction and teaching on MECC. Very thorough and enabled us to get thinking about it properly in an informed and engaging way. Good visual aids, good structure and content and delivered very well.
It was a really good training session, I will encourage my team to attend. Many thanks!
A proactive way to spend a lunch time - thank you
It was a very helpful session and I’m taking loads away from this on how to have good, effective conversations.
Trainers very engaging and lots of activities throughout to encourage interactions
I believe everyone should attend this training if they are in a customer contact role - it will be quite thought provoking for many.
Thank you it was a very engaging session which I enjoyed and will definitely take forward in my role.